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    Maynilad to pay P9M for service interruptions


    Sep 29, 2022

    The Maynilad Water Company Inc. (Maynilad) on Thursday said it will abide by the decision of the Metropolitan Waterworks and Sewerage System (MWSS) Regulatory Office penalizing it for service interruptions from May to July this year.

    The MWSSRO on Wednesday imposed more than P9 million worth in penalty in connection with the “prolonged” and “recurring” service interruptions from May to July this year in the southern part of the West Concession Area.

    It said the penalty will be paid by Maynilad in the form of bill rebates to affected customers by November this year.

    “Maynilad will abide by the decision of the MWSS Regulatory Office to pay a financial penalty for the water service interruptions that affected the southern part of our concession from May to July 2022, which occurred after an algal bloom in Laguna Lake hampered the water production of our Putatan Water Treatment Plants (PWTP),” Maynilad said in a statement.

    The water company said its ability to provide uninterrupted water service was hampered by the unprecedented extent of the algal bloom.

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    “Algal bloom is beyond our control, being a product of both natural and industrial causes,” it added.

    The water company assured the public that it constantly invests in treatment upgrades for the PWTP.

    “While this has helped to improve our capacity to maintain water production despite major shifts in raw water quality, the ultimate solution would be to protect Laguna Lake from further degradation,” Maynilad said.

    “We continue to work closely with all Laguna Lake stakeholders to ensure that it is protected so that the lake’s potential as a long-term supply source for drinking water can be fully realized,” it added.


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